Privacy policy for participants and partners of guided and self-guided tours

Introduction


We highly value the privacy and protection of our tour participants and partners. This Privacy Policy aims to transparently describe how we collect, use and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other relevant data privacy laws.


Responsible Entity


Urban Escape Tours SL is responsible for the processing of your personal data. This company is the owner of the registered trademark "FLIRGO" in the European Union, with number 18833718 in classes 9 and 41. Our contact information is as follows:


    Address: Vía de los Poblados, 1 Building E, Floor 3 Email: support@urbanescapetours.com Telephone: 34 649 66 32 64 CIF: B56482623 Commercial Registry: Volume: 45869, Book: O, Folio: 130, Section: 8, Page: M 806169.


Information collected


We collect the following personal data:


For participants of our guided and self-guided tours; When you register on FlirGO, we ask that you provide us with personal information. This may include your name, email address and images you upload of your experiences on our tours. We also collect information about your in-app purchases, such as subscriptions and single-use tickets:


    Name, email address and telephone number for communication purposes. Nationality and language preference for tour customization.


For our partners:


    Company name and full company address. Contact name, email address and telephone number.VAT number for billing.Language and business category.Bank account number for commission payment.

Purpose of data processing


The data collected is used to organize group tours, customize tours according to language preferences, facilitate member payments, and communicate updates or requests.


Additionally, we use the information you provide to us to manage your account, process your purchases, and improve your experience with our Tours. We may also use your information to send you communications about new tours, special offers and updates to our app.


We will retain your personal information only as long as necessary for our legitimate business purposes and as permitted by applicable law.


In practice, we completely delete your information after canceling your account or after two years of continuous inactivity, unless:​


    We are required to retain it to comply with applicable law (for example, certain "traffic data" is retained for one year to comply with legal data retention obligations);We need to retain it to demonstrate our compliance with applicable law (for example , records of consent to our Terms and Conditions, Privacy Policy and the like are retained for five years);There is any pending matter, claim or dispute that requires us to maintain the relevant information until resolution;The information must be retained by our legitimate business interests, such as preventing fraud and improving user protection and security. For example, we may need to retain information to prevent a user who was banned for unsafe behavior or security incidents from opening a new account. Please note that although our systems are designed to perform deletion processes data in accordance with the aforementioned guidelines, we cannot guarantee that all data will be deleted within a specific time period due to technical limitations.


Legal basis for processing


We process your data based on one or more of the following factors:


    Your explicit consent.To fulfill a contract with you. Compliance with our legal obligations. Our legitimate interests in the provision of tourism-related services.


Data recipients


FlirGO does not sell or share your personal information with third parties for marketing purposes. However, Your personal data may be shared with external partners to facilitate the provision of our services. We ensure that these partners adhere to the same strict privacy protections as we do.


User rights


As a data subject under the GDPR, you have the right to:


    Access your personal data. Request the correction or deletion of your data. Oppose the processing of your data. Withdraw consent at any time. File a complaint with a supervisory authority.


To exercise any of these rights, please contact us using the contact details provided.


Data security


We are committed to ensuring the security of your personal data and have implemented appropriate physical, technical and administrative measures to prevent unauthorized access, disclosure, alteration or destruction of your information.


International transfers


If personal data is transferred outside the European Economic Area, we will inform you and take all necessary precautions to protect your data, complying with legal standards for international data transfers.


Data retention


Our participants' personal data is retained for 5 years after interaction or as required by law. In the case of partners, data is kept for the duration of our active business relationship plus an additional 5 years for tax and legal reasons.


Cookie policy


We use cookies on our website to improve user experience and analyze site usage. A cookie is a small text file that is saved on your device when you visit our application. Cookies allow us to recognize your device and remember your preferences, which helps us provide you with a more personalized experience.​

We use cookies for the following purposes:​


    Authentication cookies: We use these cookies to identify you when you access our application. This allows us to provide you with access to exclusive features of our app, such as the ability to participate in our Gamified Tours with geolocation and observation challenges. Performance and analytics cookies: These cookies help us understand how users interact with our app, which allows us to improve its performance and optimize our offers. Advertising and marketing cookies: These cookies are used to show you relevant advertisements within our application and to measure the effectiveness of our marketing campaigns.​



You can change your cookie preferences at any time through your device settings. However, please note that if you decide to block certain cookies, you may not be able to access all features of our app.​


If you have any questions about our use of cookies, please feel free to contact us via our in-app contact form. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.


Minors


Our services are not directed to minors. If the Services are used by persons under the age of consent, parental or guardian consent will be obtained as necessary.


Contact Us


If you have questions or concerns regarding this policy or your personal data, please contact our Data Protection Officer at:


    Email: support@urbanescapetours.comPhone: 34 649 66 32 64


We are dedicated to working with you to obtain a fair resolution of any privacy complaints or concerns.


This privacy policy may be updated from time to time to reflect changes in our practices relating to the processing of personal data or changes in relevant legislation.


Effective date: [02/02/2024]